Contact us

If you need to get in touch we’re open from 7am to 10pm everyday of the year except for Christmas day. You can:

Email us at
Call us on 0345 605 0525  (7am to 10pm Monday to Sunday)


0345 601 0132

(For customers with hearing impairments)

Send a letter to

Disabled Persons Railcard Office
PO Box 6613
DD11 9AN

If you have any questions concerning  journey planning or rail fares, go to

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details on



Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.