Frequently Asked Questions?
Most frequently asked questions
Am I responsible for ensuring that I renew my Railcard?
You must make sure that your Railcard is renewed in good time, because a Railcard that has expired is not valid for use. We will try to send you a reminder and a renewal form a few weeks before your Railcard expires. You can renew your Railcard up to one month in advance either online, by phone or by post.
See the Renewing your Railcard page for details.
How far in advance can I renew my Railcard?
A: You can renew your Railcard up to 30 days in advance of the expiry date. To renew your Railcard see the Renewing your Railcard page.
Can I buy a Railcard at a National Rail station?
No, you can't apply or buy a Disabled Persons Railcard at a National Rail station.
You can renew your Railcard online, over the telephone or by post. See the Renewing your Railcard page for details.
Can't find an answer? Get in touch
If you need to get in touch we’re open from 7am to 10pm every day of the year except for Christmas day. You can:
|Email us firstname.lastname@example.org|
|Call us on||0345 605 0525 (7am to 10pm Monday to Sunday)|
0345 601 0132
(For customers with hearing impairments)
Send a letter to
|Disabled Persons Railcard Office
PO Box 6613
If you have any questions concerning journey planning or rail fares, go to nationalrail.co.uk.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details on nationalrail.co.uk.