Railcard Terms & Conditions
Conditions of issue and use of the Disabled Persons Railcard and reduced price tickets (‘discounted tickets’) bought with a Disabled Persons Railcard.
- ATOC Ltd enters into the contract for the issue and use of Disabled Persons Railcard on behalf of the Train Companies. Reference to a ‘Train Company’ or the ‘Train Companies’ means those Train Companies which, pursuant to a franchise agreement, operate Passenger Railway Services in Great Britain. Any other licensed passenger train operators that may join the arrangement will accept the Disabled Persons Railcard for travel on their services.
- Your Railcard must be signed on the back as soon as you receive it to show that you agree to these conditions. You can then use your Railcard.
- Your Railcard is owned by the Train Companies and, if you are asked, you must hand it to a representative of any Train Company.
- The Railcard and tickets bought with it are not transferable and must not be given, loaned, or resold to anyone else. Only the named cardholder can use the Railcard.
- The conditions of issue and use, and the Railcard prices shown, apply at 15 May 2016 and are subject to change. However, we will endeavour to give you three months’ notice of any changes before they come into effect. For the most up-to-date information, please check this website before you travel.
- Tickets for your journey should be purchased before boarding the train. When buying tickets in person from a member of staff, you must show your valid Railcard. If you are buying tickets online or from a ticket machine you must declare that you have a valid Railcard by selecting the Disabled Persons Railcard option. This does not apply if:
- there was no ticket office at the station at which you began your journey or if the ticket office was closed, and
- there was no working ticket machines from which you could buy discounted tickets, or
- you have a disability which prevented you accessing ticket retailing facilities
In these cases you will be able to use your Railcard on train or at your destination.
- You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and a valid Railcard. If you fail to do so, the Train Companies reserve the right to charge you and, where appropriate, the adult travelling with you the full price Standard or First Class Single fare as appropriate for your journey as if no tickets were purchased before starting the journey and in some cases a Penalty Fare.
- Only you and, where appropriate, the adult travelling with you, can use these tickets. The accompanying passenger for whom a discounted ticket is purchased must travel with the Railcard holder throughout the journey.
- The Railcard and all tickets issued at a Railcard discount are issued subject to the National Rail Conditions of Carriage and the Conditions listed on this website. Copies of the National Rail Conditions of Carriage are available on the National Rail website or email the Railcard team for a copy in an alternative format.
- Disabled Persons Railcard discounts cannot be used in conjunction with any other discount.
- The Train Companies do not undertake to replace damaged, lost, or stolen Railcards, to issue refunds on unused/unwanted Railcards, or to extend their validity.
- The Railcard will not be valid if it is damaged or defaced. You should not laminate your Railcard as this is deemed as defacing it.
- If your Railcard is stolen, you can apply for a replacement online or in writing to the Disabled Persons Railcard Office quoting a police crime reference number. When we receive this, we will consider issuing a free replacement.
- If your Railcard is lost or damaged, you can apply for a replacement online or in writing to the Disabled Persons Railcard Office. A £5 administration fee will be payable for a one-year Railcard and a £10 administration fee will be payable for a three-year Railcard. We reserve the right to refuse to issue a replacement Railcard.
- When you renew your Railcard we may ask you for current evidence of your entitlement to it – if we do, your renewal might take longer to process.
Fraudulent use of Railcards and Railcard discounted tickets may lead to a criminal prosecution.
Terms and Conditions listed above are valid up to and including 20 May 2017.
We will always do our best to help disabled passengers that need assistance when travelling by train.
If you need help for an upcoming journey, please book assistance at least 24 hours in advance.
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Existing customer ? Renew here