Travel Assistance

Rail services are now far more accessible than they were in the past and many disabled people are able to use the rail network without assistance.

We will always do our best to help disabled passengers that need assistance, but if you need help when travelling by rail, it is best to book assistance at least 24 hours in advance so that we can ensure that any help you may need is provided.

You can book assistance online using our assisted travel form >

Or you can book asssiatance by contacting the train company that you will be travelling with- Telephone numbers can be found on the National Rail website.

Stations Made Easy

Stations Made Easy is an interactive tool on the National Rail website allowing you to plan your route through a station avoiding features (such as stairs) that might be difficult to use.

Plan your route >>

Wheelchairs & Scooters

Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide, 1200mm long).

For more information on travelling by train when using a wheelchair or powered scooter, please see the National Rail website.