Planning Your Journey
Information on the accessbility of stations and trains can be found on the National Rail website.
Stations Made Easy, a new interactive tool on the National Rail website, gives you the ability to plan your route through a station avoiding features (such as stairs) that might be difficult to use.
See the Stations Made Easy page to find out more about using Stations Made Easy to plan your route around a station.
For further information on the facilities at stations contact National Rail Enquiries on:
Phone: 08457 48 49 50*
Textphone: 0845 60 50 600
* Calls to this number are charged at the local rate and may be recorded.
Help us help you
Do make your needs known to us. Rail staff are trained to give you help. So, if you are likely to require help getting on and off trains or receiving information, please tell our staff. This will help them to help you if disruption affects your journey.
Please be aware there are limits to the amount of assistance we can provide. We cannot escort customers throughout their whole journey, neither can we provide personal care (for example, help with eating and drinking, taking medication or using the toilet) or carry heavy luggage.
