Frequently Asked Questions?

How do I apply for a Railcard online?

Simply select Apply Now and follow the on-screen instructions for a new application.

You will need to provide proof of your disability to verify your eligibility online. Check that you are eligible here. Please allow up to 5 working days for your Railcard application to be approved.


You will need to make payment at the time of application. Once your online payment has been successfully processed you will receive an email confirmation and acknowledgement of your application (this confirmation does not confirm acceptance of your application and cannot be used to buy discounted tickets).

If your application is successful, your new Railcard will be dispatched within one working day by UK Mail unless otherwise specified. Please allow five working days for delivery. You will have the option of paying for Special Delivery which, providing you have placed your order before 1600hrs will guarantee that your Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).

Your Railcard cannot be collected from a National Rail station.

You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of application.