Frequently Asked Questions?

How long does a Disabled Persons Railcard application normally take to process?

We endeavour to get your Railcard to you as quickly as possible. As a guide, please allow up to 5 working days for your Railcard online application to be approved and 10 working days for a postal application.

If you still have not received your Railcard, then go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Disabled Persons Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘lost’, then click continue and follow the instructions on the screen. Please check that your address is correct before you order.

Alternatively, you can contact the Disabled Persons Railcard office on 0345 605 0525.

You will be sent a free replacement provided you do this within 30 days of your application date. If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay £5 administration fee for a one-year Railcard and £10 for a three-year Railcard.