Frequently Asked Questions?

How long does a Disabled Persons Railcard application normally take to process?

We endeavour to get your Railcard to you as quickly as possible. As a guide please allow up to 5 working days for your Railcard application to be approved for an online application and 10 working days for a postal application.

If after this time you have still not received your Railcard, please contact the Disabled Persons Railcard office and we will be happy to help. We may need to send you a free replacement Railcard provided you contact us within 30 days of the date you purchased your Railcard.

An administration fee  - £5 for a one-year Railcard and £10 for a three-year Railcard - may apply for a replacement Railcard application made more than 30 days after the date of purchase.

You will not be able to travel on discounted tickets until you have your Railcard.