Frequently Asked Questions?

Most frequently asked questions

  • Am I responsible for ensuring that I renew my Railcard?
    A: Yes

    You must make sure that your Railcard is renewed in good time, because a Railcard that has expired is not valid for use. We will try to send you a reminder and a renewal form a few weeks before your Railcard expires. You can renew your Railcard up to one month in advance either online, by phone or by post.

    See the Renewing your Railcard page for details. 


  • How far in advance can I renew my Railcard?
    A: You can renew your Railcard up to 30 days in advance of the expiry date. To renew your Railcard see the Renewing your Railcard page.

Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies