Frequently Asked Questions?

Most frequently asked questions

Can't find an answer? Get in touch

If you need to get in touch we’re open from 7am to 10pm every day of the year except for Christmas day. You can:

Email us at [email protected]
Call us on 0345 605 0525  (7am to 10pm Monday to Sunday)


0345 601 0132

(For customers with hearing impairments)

Send a letter to

Disabled Persons Railcard Office
PO Box 6613
DD11 9AN


Train Companies

If you have any questions concerning  journey planning or rail fares, go to

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details on


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Transport Focus
PO Box 5594
Southend on Sea