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New Rail Industry Training DVD

New Rail Industry Training DVD

New Rail Industry Training DVD
A new national disability awareness training programme was kicked off at Paddington station on 31st May 2007 at 13.00 hours. The centre-piece of the project, a DVD entitled “Everything you always wanted to know about disability but were afraid to ask” was launched by Phil Friend OBE, Chair of RADAR.
Picture showing Nigel Dothcin (Head of DfT Access & Equality Unit), Carole Essex (Commercial Manager Go Skills), Andrew Haines (Director of UKRail at First Group), Phil Friend (Chair of RADAR), and Peter Huntingdon (Chief Executive Go Skills) at launch of "EVerything you always wanted to know about disabiltiy but were afraid to ask".
The DVD is the first national rail industry project to be funded and delivered through the Department for Transport’s Railways for All Small Schemes fund. ATOC and training organisation Go Skills also contributed to the project’s costs. The Railways for All scheme is a 10 year project launched in 2006 to make the UK rail network more accessible to disabled people.

The DVD is designed to help rail industry employees deliver the high standards of customer service our passengers expect. The DVD features the experiences of the people who know the most about how the rail system impacts on disabled people - disabled people themselves and rail staff.

The involvement of disabled people was crucial in this project. 16 disabled people participated in the filming, many of whom work for local and national disability advocacy organisations. Their interviews provide a frank and constructive explanation of the problems they face and how staff can assist them.
Camera crew filming an interview with a wheelchair-using customer on the platform at Reading station
David Sindall, Head of Disability & Inclusion at ATOC (the industry umbrella body) said, “Disabled customers have often said that they would like to see staff given better training. This DVD will help to ensure that we cement best practice as standard practice”.