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Disabled Persons Railcard advisor wins national award

Disabled Persons Railcard advisor wins national award

Ashley Black is declared "Call Centre Hero 2009"

Ashley Black, one of our customer advisors at the Disabled Persons Railcard contact centre in Brechin, was declared Customer Hero 2009 at the national Call Centre Hero Awards.

The Call Centre Hero awards are a nationwide annual competition for contact centre staff that make an exceptional contribution to the service their companies give their customers. Ashley was one of two employees associated with the Disabled Persons Railcard service to make it to the final awards stage. Judges cited her confidence and knowledge. They praised Ashley’s track record in helping to build the skills of her colleagues.

After announcing the result, Jon Snow, founder of the Call Centre Hero Awards and chair of the judging panel, stated:

“Congratulations to all winners of the inaugural Call Centre Hero Awards. Each award was hotly contested and we received many excellent nominations. The judging panel had some very tough decisions to make and each shortlisted nominee should be congratulated on their achievement. But the winner of each award was outstanding and a role model for their peers in the industry.”

Trisha Pirie, Acting Managing Director of Journeycall (the company which handles enquiries about the Disabled Persons Railcard on behalf of the Association of Train Operating Companies) said:

“I’m delighted for Ashley, who represented herself and Journeycall exceptionally well during the judging and is - as a quote from the judges indicates - ‘a very worthy winner’.”

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