Contact us

If you need to get in touch we’re open from 7am to 10pm everyday of the year except for Christmas day. You can:

Email: [email protected]
Phone: 0345 605 0525  (7am to 10pm Monday to Sunday)

Minicom/Textphone:

0345 601 0132

(For customers with hearing impairments)

Post:

 Disabled Persons Railcard Office
PO Box 6613
Arbroath
DD11 9AN

 

Enquiry Form

Required fields are marked with an asterisk (*).


 

We will only use your contact information to help us find your Railcard account if you have one.







CAPTCHA: *

 

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Transport Focus
7th Floor, Piccadilly Gate, Store Street
Manchester
M1 2WD


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list