Contact us

If you bought a Railcard online but haven’t yet received it and are due to travel shortly, you can provide the email confirmation of your Railcard purchase together with photo ID so that staff can validate your discounted ticket. If you haven’t been able to purchase a Railcard online, you can buy one by calling us or by post. If you’re having issues with your existing Railcard, please contact us on Twitter, Facebook, 0345 605 0525 or railcardhelp@nationalrail.co.uk.

**Please note that we are experiencing high volumes of calls and emails at the moment and we haven't been able to respond as quickly as we would like. We are doing our best to help as many people as we can and as quickly as possible. Thank you for your patience.**

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. 

Send us a private message on social media:

Twitter Railcards

Facebook Railcards
Email: railcardhelp@nationalrail.co.uk
Phone:

0345 605 0525  

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Minicom/Textphone:

0345 601 0132

(For customers with hearing impairments)
Post: National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

Enquiry Form

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We will only use your contact information to help us find your Railcard account if you have one.







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All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list