Contact us

** Please note, due to the global Coronavirus (COVID-19) pandemic our phone lines are currently closed. We would like to assure you that we will continue to respond to all email and social media enquiries during this difficult time. Thank you for your patience.**​​​​​​​

 

Send us a private message on social media:

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Email: railcardhelp@nationalrail.co.uk
Phone:

0345 605 0525  

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Minicom/Textphone:

0345 601 0132

(For customers with hearing impairments)
Post: National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

Enquiry Form

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All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list