Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs every day of the year except for Christmas day.

 

Send us a private message on social media:

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Email: railcardhelp@nationalrail.co.uk
Phone:

0345 605 0525  

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Minicom/Textphone:

0345 601 0132

(For customers with hearing impairments)
Post: National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

Enquiry Form

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We will only use your contact information to help us find your Railcard account if you have one.







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All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list