Railcard Terms & Conditions

Conditions of issue and use of the Disabled Persons Railcard and reduced price tickets (‘discounted tickets’) bought with a Disabled Persons Railcard.

  1. ATOC Ltd enters into the contract for the issue and use of Disabled Persons Railcard on behalf of the Train Companies. Reference to a ‘Train Company’ or the ‘Train Companies’ means those Train Companies which, pursuant to a franchise agreement, operate Passenger Railway Services in Great Britain. Any other licensed passenger train operators that may join the arrangement will accept the Disabled Persons Railcard for travel on their services.
  2.  Your Railcard must be signed on the back as soon as you receive it to show that you agree to these conditions. You can then use your Railcard.
  3.  Your Railcard is owned by the Train Companies and, if you are asked, you must hand it to a representative of any Train Company.
  4.  The Railcard and tickets bought with it are not transferable and must not be given, loaned, or resold to anyone else. Only the named cardholder can use the Railcard.
  5. The conditions of issue and use, and the Railcard prices shown, apply at 15 May 2016 and are subject to change. However, we will endeavour to give you three months’ notice of any changes before they come into effect. For the most up-to-date information, please check this website before you travel.
  6. Tickets for your journey should be purchased before boarding the train. When buying tickets in person from a member of staff, you must show your valid Railcard. If you are buying tickets online or from a ticket machine you must declare that you have a valid Railcard by selecting the Disabled Persons Railcard option. This does not apply if:
    • there was no ticket office at the station at which you began your journey or if the ticket office was closed, and
    • there was no working ticket machines from which you could buy discounted tickets, or
    • you have a disability which prevented you accessing ticket retailing facilities

      In these cases you will be able to use your Railcard on train or at your destination.
  7. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and a valid Railcard. If you fail to do so, the Train Companies reserve the right to charge you and, where appropriate, the adult travelling with you the full price Standard or First Class Single fare as appropriate for your journey as if no tickets were purchased before starting the journey and in some cases a Penalty Fare.
  8. Only you and, where appropriate, the adult travelling with you, can use these tickets. The accompanying passenger for whom a discounted ticket is purchased must travel with the Railcard holder throughout the journey.
  9. The Railcard and all tickets issued at a Railcard discount are issued subject to the National Rail Conditions of Travel and the Conditions listed on this website. Copies of the National Rail Conditions of Travel are available on the National Rail website or email the Railcard team for a copy in an alternative format.
  10. Disabled Persons Railcard discounts cannot be used in conjunction with any other discount.
  11. The Train Companies do not undertake to replace damaged, lost, or stolen Railcards, to issue refunds on unused/unwanted Railcards, or to extend their validity.
  12. The Railcard will not be valid if it is damaged or defaced. You should not laminate your Railcard as this is deemed as defacing it.
  13. If your Railcard is stolen, you can apply for a replacement online or in writing to the Disabled Persons Railcard Office quoting a police crime reference number. When we receive this, we will consider issuing a free replacement.
  14. If your Railcard is lost or damaged, you can apply for a replacement online or in writing to the Disabled Persons Railcard Office. A £5 administration fee will be payable for a one-year Railcard and a £10 administration fee will be payable for a three-year Railcard. We reserve the right to refuse to issue a replacement Railcard.
  15. When you renew your Railcard we may ask you for current evidence of your entitlement to it – if we do, your renewal might take longer to process.

 Fraudulent use of Railcards and Railcard discounted tickets may lead to a criminal prosecution.

Terms and Conditions listed above are valid up to and including 19 May 2018.


Digital Railcard terms & Conditions


The 'Railcard' app is the digital Railcard storage app of ATOC Ltd, a company registered in England (No.03069033), whose registered office is at:

200 Aldersgate Street

Operating under the name Rail Delivery Group (“RDG”)

'Railcard' is offered as a free service to you, the user, by RDG for the purpose of storing and displaying your Railcard, via supported mobile phones and hardware. By installing the 'Railcard' App, you agree to be bound by these terms of use. Please review them carefully before installation and/or acceptance. If you do not agree with these terms and conditions, then you should uninstall the 'Railcard' app and cease using it.



The ‘Railcard' app shall mean the software provided by RDG to display a travel discount card, to be used on Apple iOS, Android, and any upgrades from time to time and any other software or documentation which enables the use of the 'Railcard' app.


3.1. You will not, nor allow third parties on your behalf to (i) make and distribute copies of the 'Railcard' app (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the 'Railcard' app; or (iii) create derivative works of the 'Railcard' app of any kind whatsoever.


3.2. The 'Railcard' app is currently made available to you free of charge for your personal, non-commercial use. RDG reserves the right to amend or withdraw the 'Railcard' app, or charge for the application or service provided to you in accordance with these terms and conditions, at any time and for any reason.


3.3. You acknowledge that the terms of agreement with your respective mobile network provider ('Mobile Provider') will continue to apply when using the 'Railcard' app. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the 'Railcard' app or any such third-party charges as may arise. You accept responsibility for any such charges that arise.


3.4. If you are not the bill payer for the mobile telephone or handheld device being used to access the 'Railcard' app, you will be assumed to have received permission from the bill payer for using the 'Railcard' app.



4.1. The 'Railcard' app is available to handheld mobile devices running Apple iOS and Android OS. RDG will use reasonable efforts to make the 'Railcard' app available at all times. However, you acknowledge the 'Railcard' app is provided over the internet and mobile networks and so the quality and availability of the 'Railcard' app may be affected by factors outside RDG’s reasonable control.


4.2. RDG does not accept any responsibility whatsoever for unavailability of the 'Railcard' App, or any difficulty or inability to download or access content or any other communication system failure which may result in the 'Railcard' app being unavailable.


4.3. RDG will not be responsible for any support or maintenance for the 'Railcard' app.




5.1. In order to use the 'Railcard' app, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications ('Software Requirements').


5.2. The Software Requirements are as follows: Apple iOS 9 and above and Android 4.1 and above.


5.3. The version of the 'Railcard' app software may be upgraded from time to time to add support for new functions and services.




6.1. Introduction

In order for us to provide some of the services in the 'Railcard' app we will need to collect information from you.  By using these services or providing us with information you consent to the collection, use and transfer of your information under the terms of this policy.


6.2. Personal Information Collected

Active Collection of Information

Some areas of the 'Railcard' app require us to collect and use your information for example location information in order for you to benefit from specific features.


We only collect and use such information unless you opt not to receive such additional features.


Your location data may also be used by our contracted partners to provide you with personalised offers and promotions based on non-identifying data and geo-location data. For the purpose of this service, we only share technical data with our partners (such as your mobile advertising IDs) to ensure that we do not identify you as a person.


We may also use your location information for the purpose of improving the journey experience we provide to you.


If you wish to opt-out of these particular services, you can use the “opt-out of interest-based advertising (https://support.google.com/googleplay/answer/3405269)” option on Android or the “Limit Ad-Tracking(support.apple.com/kb/HT4228)” option on iOS.


Passive Collection of Information

We may collect and process anonymous information about your use of the 'Railcard' app, such as some of the pages you visit and some of the searches you perform. Such information is used by us to help us improve the contents of the site and to compile, for internal market research purposes, aggregate statistics about individuals using it.  This kind of anonymous information can be obtained by our use of "cookies" as well as other means. Please see our "Use of Cookies" section below for more information on our use of cookies.


We may also share anonymous information about your use of the 'Railcard' app with third parties for analytical purposes.


6.3. How we use your Personal Information

When you supply personal information to RDG we will use it for the following purposes:
We and/or the train companies whose information is provided in the 'Railcard' app may also use your information: (a) for internal market research and analysis purposes; and (b) to carry out survey related activities with you.


We will not share or distribute any of the information you provide to us to unaffiliated third parties, unless required to do so by law.
We will only collect and use your information for the services to be provided and the duration required for the provision of the services.  We may need to retain the information for a reasonable period of time after the end of the services.


6.4. Sharing of Information

The information you provide to us may need to be accessed by our staff, service providers and train operating companies.
Where you have consented to receive such services we will share your information with contracted third parties for the purpose of:


(a) providing the services and customer service assistance;
(b) marketing services; and
(c) advertising


These service providers will only have access to the information needed to perform the relevant service and may not use your information for any other purpose.  They will also be required to use your information strictly in accordance with data protection laws, including maintaining adequate security measures to protect such information.


6.5. Links to third party Internet sites

The 'Railcard' app may contain links to other sites and sources of information. By clicking on these, you will leave the 'Railcard' app and this Privacy Policy will not apply to your use of any other sites.


6.6. Data Security

We employ administrative, electronic and physical security measures to ensure that the information that we collect about you is protected from access by unauthorised persons and protected against unlawful processing, accidental loss, destruction and damage. By using our website and/or services you acknowledge and agree that, except to the extent required by the Data Protection laws, we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data. We will only retain your information for a reasonable period or as long as is required by law.

We may link you to third party websites which have their own privacy policies. We do not accept any responsibility or liability for the privacy policies, content or security of these websites.


6.7. Changes to this Privacy Policy


There may be changes in how we use your data.  All such changes will be notified to you by updating this Privacy Policy.



7.1. All trade marks, copyright, database rights and other intellectual property rights of any nature in the 'Railcard' app together with the underlying software code are owned either directly by RDG or by RDG’s licensors.


7.2. RDG hereby grants you a non-exclusive, royalty-free revocable licence to use the 'Railcard' app for your personal use in connection with the use of the NRE Website and in accordance with these terms and conditions.




8.1. RDG may terminate use of the 'Railcard' app at any time by giving notice of termination to you.


8.2. Upon any termination,

(a) the rights and licenses granted to you herein shall terminate; and
(b) you must cease all use of the Software;




9.1. In no event will RDG be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the 'Railcard' app, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.


9.2. RDG is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the 'Railcard' app.


9.3. Nothing in these terms and conditions shall exclude or limit RDG’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.


9.4. RDG accepts no liability for the content of any third party content advertised on the 'Railcard' app or any transactions made by you in respect of such content. If you object to any such content you should uninstall the 'Railcard' app.




To the maximum extent permitted by law RDG hereby disclaims all implied warranties with regard to the 'Railcard' app. The 'Railcard' app and software are provided "as is" and "as available" without warranty of any kind.


Buy or renew your Railcard, update your details or report a lost or stolen Railcard.

Passenger Assist

We will always do our best to help customers that need assistance when travelling by train.

If you need help for an upcoming journey, please book assistance up to 24 hours in advance. 

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Know someone who could also benefit from 1/3 off rail fares? Tell them about the Disabled Persons Railcard.