How to Apply

To apply for a Disabled Persons Railcard follow these simple steps:

  1. Check that you are eligible
  2. Apply online - make sure you have a scan or photo of your evidence of eligibility that you can upload with your application and your card payment details.
    Allow 5 working days* for your Railcard to be delivered

  3. Alternatively, you can download and complete one of our application forms (range of formats available) and post it with a copy of your evidence of eligibility and payment to:

Disabled Persons Railcard
PO Box 6613
DD11 9AN

Please make cheques and postal orders payable to 'Disabled Persons Railcard'

Allow 10 working days* for your Railcard to be delivered


Please note, Disabled Persons Railcards are not available to buy at the station.

Any questions?

  1. See our Frequently Asked Questions page
  2. Email us at
  3. Call us on 0345 605 0525 (0700hrs to 2200hrs Monday to Sunday every day except Christmas Day. Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.)
  4. Minicom/textphone: 0345 601 0132 (for customers with hearing impairments)


* Please note, all Railcards are sent by Second Class with Royal Mail. Second Class mail aims to deliver by the third working day after posting, including Saturday. You have the option of paying £6.50 for our Special Delivery service. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

Stations Made Easy

Stations Made Easy is an interactive tool on the National Rail website allowing you to plan your route through a station avoiding features (such as stairs) that might be difficult to use.

Plan your route >>

Know someone who could also benefit from 1/3 off rail fares? Tell them about the Disabled Persons Railcard.