Renewing Your Railcard

You can renew your Railcard up to one month in advance of the expiry date.

Quickest way is to renew online and you should receive your Railcard within five working days*.


 You can also renew by:


0345 605 0525 (7am to 10pm, Monday to Sunday)

Please have your Railcard and credit/debit card to hand.

Textphone/minicom renewals

0345 601 0132
For customers with hearing impairments


Download the application form (PDF format - 113kb), write in your current Railcard number in the "Renewals" box, notify us of any address changes, then sign your form and post it to us at:

Disabled Persons Railcard
PO Box 6613
DD11 9AN

Please allow ten working days* for your Railcard to reach you.

We reserve the right to ask you for current evidence of your entitlement to a Railcard – should this happen, your renewal may take longer to process.

* Please note, all Railcards are sent by Second Class with Royal Mail. Second Class mail aims to deliver by the third working day after posting, including Saturday. You have the option of paying £6.50 for our Special Delivery service. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).


Buy or renew your Railcard, update your details or report a lost or stolen Railcard.

Wheelchairs & Scooters

Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide, 1200mm long).

For more information on travelling by train when using a wheelchair or powered scooter, please see the National Rail website.

Know someone who could also benefit from 1/3 off rail fares? Tell them about the Disabled Persons Railcard.