Frequently Asked Questions?

Most frequently asked questions

  • Can I use my Railcard for tickets on the London Underground?

    Railcard discounted tickets which involve a cross-London journey are valid for travel on the London Underground.

    Disabled Persons Railcard holders can also register their Railcard discount onto an Oyster card to get 1/3 off Oyster pay as you go single fares and daily caps on National Rail, London Underground and Docklands Light Railway services.

    To set your discount on an Oyster card take your Oyster card and valid Railcard to a London Underground station and ask a member of staff to set the discount for you. You can also get the discount set at Oyster Ticket Shops and Visitor Centres. 

    Oyster pay as you go discounts are for the Disabled Persons Railcard holder only.

    As a special concession, a Disabled Persons Railcard holder travelling on Oyster pay as you go can get 1/3 off an Off-Peak Day Travelcard Zones 1-6 (including stations in London Zones 7-9 if required) for one adult travelling with them.

    The accompanying person must travel with the Railcard holder for the whole of the journey.

    If the Disabled Persons Railcard holder is travelling on a Disabled Person's Freedom Pass, they cannot use their Disabled Persons Railcard to buy a discounted ticket for an accompanying person.

    See the Transport for London website for more details on Oyster pay as you go.

  • I receive Personal Independence Payments. Am I eligible for a Disabled Persons Railcard?
    A: Yes.

    If you receive Personal Independence Payments at any level for either the Mobility or Daily Living components, you are eligibile for a Disabled Persons Railcard. Applicants will need to provide a copy of their current award letter.

  • Can I use my Railcard on Eurostar services?
    A: No

    Eurostar does not provide domestic rail services in Great Britain and so (unlike domestic train operating companies) it is not required to accept Railcards as part of its franchise to operate services. Eurostar does, however, give discounts to customers who have to remain in a wheelchair for the duration of the journey. For more information, see the Eurostar website.

  • I have a Blue Badge parking permit - does this make me eligible for a Disabled Persons Railcard?
    A: No

    Being a Blue Badge holder does not, in itself, entitle a person to qualify for a Disabled Persons Railcard. The Blue Badge scheme is designed to give parking privileges to people with mobility problems who have difficulty using public transport. It is run by local authorities who have the flexibility to use their discretion when issuing badges. So whilst many of the people who have Blue Badges may be candidates for a Railcard, there are many who would not (for example, people with short term illnesses and conditions or parents of children who need to transport bulky medical equipment). Therefore we cannot accept the Blue Badge alone as grounds to issue a Railcard. 

  • Can I buy a Railcard at a National Rail station?
    A: No, you can't apply or buy a Disabled Persons Railcard at a National Rail station.

    As well as being able to apply online, you can download a Disabled Persons Railcard application form or collect an application form from any National Rail station. You will then need to complete and return this application, along with the required proof of disability and payment to:

    Disabled Persons Railcard
    PO Box 6613
    DD11 9AN

  • How do I apply for a Railcard online?
    A: Simply select Apply Now and follow the on-screen instructions for a new application.

    You will need to provide proof of your disability to verify your eligibility online. Check that you are 

    eligible here


    You will need to make payment at the time of application. Once your online payment has been successfully processed you will receive an email confirmation and acknowledgement of your application (this confirmation does not confirm acceptance of your application and cannot be used to buy discounted tickets).

    If you application is successful, your new Railcard will be dispatched within one working day by Second Class post unless otherwise specified. Please allow five working days for delivery. You will have the option of paying for Special Delivery which, providing you have placed your order before 1600hrs will guarantee that your Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).

    Your Railcard cannot be collected from a National Rail station.

    You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of application.

  • How long does a Disabled Persons Railcard application normally take to process?
    A: We endeavour to get your Railcard to you as quickly as possible. As a guide we recommend that you allow 5 working days for an online application and 10 working days for a postal application.

    If after this time you have still not received your Railcard, please contact the Disabled Persons Railcard office and we will be happy to help. We may need to send you a free replacement Railcard provided you contact us within 30 days of the date you purchased your Railcard.

    An administration fee  - £5 for a one-year Railcard and £10 for a three-year Railcard - may apply for a replacement Railcard application made more than 30 days after the date of purchase.

    You will not be able to travel on discounted tickets until you have your Railcard.

  • I currently receive Disability Living Allowance but need to apply for Personal Independence Payments. Can I still get a Disabled Persons Railcard?
    A: Yes

    You will need to provide either a copy of your award letter showing receipt of Disability Living Allowance in the past 12 months, or a copy of your award letter for Personal Independence Payments going forward.

  • I'm a child and I have a disability. Am I eligible for a Disabled Persons Railcard?


    Five to 15-year olds that are eligible can apply for a Disabled Persons Railcard. While the Railcard doesn't offer discounts on child fares, it will allow one person travelling with the cardholder to get 1/3 off most rail fares.

  • Am I responsible for ensuring that I renew my Railcard?
    A: Yes

    You must make sure that your Railcard is renewed in good time, because a Railcard that has expired is not valid for use. We will try to send you a reminder and a renewal form a few weeks before your Railcard expires. You can renew your Railcard up to one month in advance either online, by phone or by post.

    See the Renewing your Railcard page for details. 


Can't find an answer? Get in touch

If you need to get in touch we’re open from 0700hrs to 2200hrs every day of the year except for Christmas day. 

Email us at
Call us on

0345 605 0525 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.


0345 601 0132

(For customers with hearing impairments)

Send a letter to

Disabled Persons Railcard Office
PO Box 6613
DD11 9AN


Train Companies

If you have any questions concerning  journey planning or rail fares, go to

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details on


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:


Phone: 0300 123 0860

Transport Focus
PO Box 5594
Southend on Sea