Frequently Asked Questions?

My Railcard has not arrived in the post. What can I do?

You will need to wait five working days and then log back in to your Railcard online account, select ‘Replace your Railcard’ and then click on the ‘Not received’ button on the left. If you then press ‘continue’ this completes the replacement application process. Please check that your address is correct before you order. You will be sent a free replacement provided you do this within 30 days of your purchase date. We believe this is long enough for a customer to notify us they have not received their Railcard.

If 30 days has passed from your date of purchase you can still request a replacement card, but an administration fee - £5 for a one-year Railcard and £10 for a three-year Railcard - will apply.

You will not be able to travel on discounted tickets until you have your Railcard.