Frequently Asked Questions?

Most frequently asked questions

  • Can I travel on discounted tickets if my Railcard expires before I complete my journey?
    A: Discounted tickets are only valid if you are using them with a valid Railcard. If your Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired, you will not be able to continue to use your discounted tickets.

  • Can I reserve a seat or seats if booking a ticket or tickets in advance?
    A: Yes, many of the train companies allow you to reserve a seat free of charge on long distance journeys. If an accompanying adult is travelling with you, then you will need to reserve two seats.

  • Does buying a ticket with my Railcard make the train company aware that I will need assistance?
    A: No

    If you require assistance to get on or off your train then you must book it in advance.

    If you are buying a ticket at a station or on the telephone to a train company then the person helping you should be able to help book assistance for you.

    If you are booking online, then it is likely that you will need to arrange assistance with the train company with whom you are travelling. For contact details of all train companies, see our Assisted Travel section of the National Rail website.

  • Will I have to pay the full fare if I forget to bring my Railcard when I travel?
    A: Yes. You must show your valid Railcard when you are buying your tickets. You must also have your Railcard with you when you show your tickets to members of staff when you travel. If you cannot show your valid Railcard, then you and any accompanying adult will have to pay the full fare.

  • Can I use my Railcard for tickets on the London Underground?

    Railcard discounted tickets which involve a cross-London journey are valid for travel on the London Underground.

    Disabled Persons Railcard holders can also register their Railcard discount onto an Oyster card to get 1/3 off Oyster pay as you go single fares and daily caps on National Rail, London Underground and Docklands Light Railway services.

    To set your discount on an Oyster card take your Oyster card and valid Railcard to a London Underground station and ask a member of staff to set the discount for you. You can also get the discount set at Oyster Ticket Shops and Visitor Centres. 

    Oyster pay as you go discounts are for the Disabled Persons Railcard holder only.

    As a special concession, a Disabled Persons Railcard holder travelling on Oyster pay as you go can get 1/3 off an Off-Peak Day Travelcard Zones 1-6 (including stations in London Zones 7-9 if required) for one adult travelling with them.

    The accompanying person must travel with the Railcard holder for the whole of the journey.

    If the Disabled Persons Railcard holder is travelling on a Disabled Person's Freedom Pass, they cannot use their Disabled Persons Railcard to buy a discounted ticket for an accompanying person.

    See the Transport for London website for more details on Oyster pay as you go.

  • Can I use my Railcard on Eurostar services?
    A: No

    Eurostar does not provide domestic rail services in Great Britain and so (unlike domestic train operating companies) it is not required to accept Railcards as part of its franchise to operate services. Eurostar does, however, give discounts to customers who have to remain in a wheelchair for the duration of the journey. For more information, see the Eurostar website.

  • Can I use the Railcard in Northern Ireland or Eire?
    A: The Disabled Persons Railcard can only be used for discounts on the National Rail network in Great Britain, that is England, Scotland and Wales. It cannot be used on the Irish mainland, neither in Northern Ireland nor Ireland.

    Residents of Northern Ireland (being eligible to receive UK benefits) can apply for the Railcard to use when they travel in Scotland, Wales or England.

    With regard to concessionary travel schemes on the Irish mainland:

    Northern Ireland: see

    Eire: There is a domestic scheme of free travel for people with disabilities that is only available to Irish citizens who normally reside in the Republic of Ireland. There is also an All Ireland Free Travel Pass and this is available to people over the age of 66. This scheme is operated by the Department of Social and Family Affairs. See for further information.

  • Can I use the Disabled Persons Railcard to get discounts on Season tickets?
    A: No

    Railcards cannot be used to get discounts on Season tickets as they are already heavily discounted tickets. For example, most weekly Season tickets give you seven days travel for the price of five days and most Annual Season tickets give you 52 weeks of travel for the price of 40 weeks.

Can't find an answer? Get in touch

If you need to get in touch we’re open from 0700hrs to 2200hrs every day of the year except for Christmas day. 

Email us at
Call us on

0345 605 0525 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.


0345 601 0132

(For customers with hearing impairments)

Send a letter to

Disabled Persons Railcard Office
PO Box 6613
DD11 9AN


Train Companies

If you have any questions concerning  journey planning or rail fares, go to

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details on


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:


Phone: 0300 123 0860

Transport Focus
PO Box 5594
Southend on Sea