Frequently Asked Questions?

Does buying a ticket with my Railcard make the train company aware that I will need assistance?


If you require assistance to get on or off your train then you must book it in advance.

If you are buying a ticket at a station or on the telephone to a train company then the person helping you should be able to help book assistance for you.

If you are booking online, then it is likely that you will need to arrange assistance with the train company with whom you are travelling. For contact details of all train companies, see our Assisted Travel section of the National Rail website.