Frequently Asked Questions?

How do I apply for a Disabled Persons Railcard online?

Please click on 'Buy Now' on the website homepage and follow the instructions on the screen. You will need to provide proof of your disability to verify your eligibility online and a digital passport-style photo if you have selected ‘Digital’ under ‘Choose the type of Railcard you would like’ section. You can check if you are eligible here.

Once your online payment has been successfully processed you will receive an email confirmation and acknowledgement of your application (this confirmation cannot be used to buy discounted tickets). Please allow up to 5 working days for your Railcard application to be reviewed and approved.

If you have purchased a plastic Railcard, please allow 5 working days for delivery in addition to the 5 working days for your Railcard application review. You can choose to pay for Special Delivery, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have purchased a digital Disabled Persons Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.  Please also allow up to 5 working days for your Railcard application to be reviewed and approved.