Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

I applied for or renewed my Railcard by post and it hasn't arrived. What do I do?

You will need to wait 12 working days and then contact the Disabled Persons Railcard office on 0345 605 0525. You will be sent a free replacement provided you do this within 30 days of your application date. If 30 days has passed from your date of purchase or renewal, you can still request a replacement card, but you will have to pay £5 administration fee for a 1-year Railcard and £10 for a 3-year Railcard.

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