Frequently Asked Questions?

I applied for or renewed my Railcard by post and it hasn't arrived. What do I do?

If after 10 working days you have still not received your Railcard, please contact the Disabled Persons Railcard Office. We may need to send you a free replacement Railcard provided you contact us within 30 days of the date you applied for or renewed your Railcard.

If 30 days has passed from your date of application or renewal you can still request a replacement card, but an administration fee - £5 for a one-year Railcard and £10 for a three-year Railcard - will apply.

You will not be able to travel on discounted tickets until you have your Railcard.