Frequently Asked Questions?

I am an Annual Gold Card holder and would like to buy a Disabled Persons Railcard for myself or someone else for £10. What is the process?

If you have a valid Annual Gold Card, you can apply for a 1-year Disabled Persons Railcard for £10 either online or by post.

To apply online, please email us a scan photo of the front and reverse of your Annual Gold Card to railcardhelp@nationalrail.co.uk so that we can validate your eligibility for a £10 Railcard. Once confirmed, we will email you a unique promotional code to obtain your £10 Railcard.

You can then click on 'Buy Now' on the website homepage to get started. Please type the promotional code on the box under ‘If you have a promotional code, please apply it below’ section, click ‘Apply code’ to obtain the discount and follow the instruction on the screen to continue with your purchase. You will also have to provide the relevant evidence of eligibility and a digital passport-style photo if you have selected ‘Digital’ under ‘Choose the type of Railcard you would like’ section to complete your purchase.

To apply by post, you will need to complete the Disabled Persons Railcard application form and return this with a photocopy of the front and reverse of your Annual Gold Card, a photocopy of evidence of eligibility and £10 payment to:

National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

Please click here for more information on Annual Gold Cards.