Frequently Asked Questions?

How long do I have to wait for my Railcard to arrive?

If you have purchased a plastic Disabled Persons Railcard online, please allow 5 working days for your Railcard application to be reviewed and approved and 5 working days for delivery. You can choose to pay for Special Delivery, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have purchased a digital Disabled Persons Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.  Please also allow up to 5 working days for your Railcard application to be reviewed and approved.