Frequently Asked Questions?

How long do I have to wait for my Railcard to arrive?

If you are buying your Railcard online and your evidence of eligibility is accepted, we will despatch it within one working day (Sunday to Friday), and send it free by UK Mail.

We are dependent on the postal service so please allow FIVE working days for your Railcard to arrive. You will not be able to collect your Railcard from a rail station.

You have the option of paying £6.50 for our Special Delivery service. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).

You can only start travelling on discounted tickets once you have received your Railcard. You cannot use your printed out confirmation of sale to get a discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.