Frequently Asked Questions?

How long do I have to wait for my Railcard to arrive?

Plastic: if you get a plastic Railcard, please allow up to 5 working days for your Railcard application to be approved and another 5 working days* for your Railcard to be delivered.

You have the option of paying £6.50 for our Special Delivery service. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).

 

Digital: if you get a digital Railcard, please allow up to 5 working days for your Railcard application to be approved and once approved your download code will be with you straight away.

You can only start travelling on discounted tickets once you have received your Railcard. You cannot use your printed out confirmation of sale to get a discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.