Frequently Asked Questions?

How do I submit evidence of eligibility if I am applying online?

Please click on 'Buy Now' on the website homepage to get started. When you get to the ‘Upload proof disability documentation’ page, please click on ‘Choose file’ to select the evidence of eligibility document on your device then click ‘Upload’ and follow the instruction on the screen to continue with your purchase.

Files need to be provided in JPEG or PDF format with a maximum individual file size of 4MB. If you are using the mobile site, files can only be provided in JPEG format.