Arranging Assistance
We can provide you with help using our services. If you need assistance we recommend that you book it at least 24 hours in advance of travel.
Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station.
The 24-hour notice period also gives us time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.
Who do I contact to arrange assistance?
To arrange assistance please contact the train company that you will be travelling with - contact details are listed below.
If you are not sure what train company you are travelling with, please contact National Rail Enquiries:
Telephone: 08457 48 49 50*
Textphone: 0845 60 50 600
* Calls to this number from landlines are charged at the local rate and may be recorded.
|
Train Company
|
Telephone
|
Textphone / Typetalk for customers with hearing impairments |
|
Arriva Trains Wales |
08453 003 005 | 0845 758 5469 (Textphone) |
| 01702 357 640 | 08456 067 245 (Textphone) | |
|
Chiltern Railways |
08456 005 165 | 08457 078 051 (Textphone) |
|
CrossCountry |
0844 811 0125 | 0844 811 0126 (Textphone) |
|
East Coast |
08457 225 225 | 18001 08457 225 225 (Text relay service) |
|
East Midlands Trains |
08457 125 678 | 08457 078 051 (Textphone) |
|
First Capital Connect |
0800 058 2844 | 0800 975 1052 (Textphone) |
|
First Great Western |
08001 971 329 | 08002 949 209 (Textphone) |
|
First Transpennine Express |
0800 107 2149 | 0800 107 2061 (Textphone) |
|
Gatwick Express |
0800 138 0225 | |
|
Greater Anglia |
08000 282 878 | 0845 606 7245 (Textphone) |
|
Hull Trains |
08450 710 222 | 08456 786 967 (Textphone) |
|
Island Line |
0800 528 2100 | 0800 692 0792 (Textphone) |
|
London Midland |
08706 09 60 60 | 08457 07 80 51 (Textphone) |
|
London Overground |
08456 014 867 | 08457 125 988 (Textphone) |
|
Merseyrail |
0870 055 2681 | 0151 702 2071 (Textphone) |
|
Northern Rail |
08456 008 008 | 08456 045 608 (Textphone) |
|
ScotRail |
0800 912 2901 | 18001 0800 912 2 901 (Typetalk) |
|
Southeastern |
08007 834 524 | 08007 834 548 (Textphone) |
|
South West Trains |
0800 528 2100 | 0800 692 0792 (Textphone) |
|
Southern |
0800 138 1016 | 0800 138 1018 (Textphone) |
|
Virgin Trains |
08457 443 366 | 08457 443 367 (Textphone) |
